Support

Hypermobile — EDS Joint Tracker

Hypermobile — EDS Joint Tracker is a personal tracking app for people living with Ehlers-Danlos Syndrome, Hypermobility Spectrum Disorder, and related comorbidities. It's designed to be clinically credible — useful in front of your rheumatologist, geneticist, or physical therapist.

Contact

The fastest way to reach a real person:

wbasidehustle@gmail.com

Please include your device model, iOS version, and a short description of what you were doing when the issue happened. We typically reply within a few days.

What the app does

Frequently asked questions

Where is my data stored?

All your data is stored locally on your device. It's not uploaded to any server, and we have no access to it. If you uninstall the app, the data is deleted with it.

Does the app sync between my iPhone and iPad?

Not currently. Each device keeps its own local database. If cross-device sync is added in the future, it will use Apple's encrypted iCloud services and remain end-to-end private.

How do I cancel my subscription or free trial?

To avoid being charged after the free trial, cancel at least 24 hours before the trial ends. You'll keep access until the end of the current billing period.

I subscribed on another device. How do I restore my subscription?

Open the paywall in the app and tap Restore purchases. As long as you're signed in to the same Apple ID that made the original purchase, your premium access will be restored.

Which features need Premium?

The Today check-in and Joint Log are free and unlimited.

I'm in the free trial. When will I be charged?

The free trial lasts 7 days. On day 7, your subscription auto-renews at the standard monthly price unless you cancel at least 24 hours before the trial ends. You can see the exact renewal date on the paywall screen before starting the trial.

Can I export my data?

Yes — Premium subscribers can generate a multi-page PDF from the Reports tab that includes a cover summary, full joint event history, Beighton trend, and pain/fatigue charts. The PDF is generated on-device and can be shared via any installed app (Mail, Messages, AirDrop, Files, etc.).

Is this app a medical device?

No. Hypermobile — EDS Joint Tracker is a personal symptom tracker. It's not intended to diagnose, treat, cure, or prevent any disease. Self-reported data is useful for spotting patterns and for sharing with clinicians, but it isn't a substitute for medical advice or examination.

I found a bug. How do I report it?

Email wbasidehustle@gmail.com with:

Do you have a feature request?

I'd love to hear it — email wbasidehustle@gmail.com. The app is actively developed and patient feedback shapes the roadmap directly.

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